Products

Where do our eco-friendly toilet papers come to life?

Embarking on a quest to revolutionize the toilet paper industry, we've planted our manufacturing roots with great care and enthusiasm in China – and here's why it's a fantastic move (despite what some might think).

We're all about debunking myths and setting the record straight when it comes to our production choices. Collaborating hand-in-hand with our partners, we ensure every step meets our high standards for quality and sustainability. Why China, you ask?

  • Eco-Chic Packaging: Dreaming of ditching plastic and embracing paper wrappers and recycled cardboard? So did we. Finding a local provider who could offer us the flexibility in designs for our animal-themed packaging was like searching for a needle in a haystack. China welcomed our vision with open arms, allowing us to wrap our rolls in style without harming the planet.
  • Rich in Resources: Our mission to save trees led us to bamboo that is abundantly available in China. This local bounty means we're not only supporting sustainable practices but also reducing the need to haul materials across oceans, cutting down on our carbon pawprint.
  • Friendly Prices, Happy Planet: Who said going green has to cost the earth? By optimizing our operations in China, we're able to make our planet-friendly products more accessible to you. Savings on our end translate to more eco rolls in your bathroom, without stretching your budget.

In essence, our choice is a reflection of our commitment to sustainability, quality, and affordability. Through thoughtful decisions and partnerships, we're not just creating toilet paper; we're crafting a movement towards a greener, kinder world.

Understanding Our Extraordinary Bamboo Toilet Paper

Why do you use bamboo for toilet paper?
Bamboo is a sustainable powerhouse that grows incredibly fast and doesn't need replanting after harvest because it's a grass, not a tree. It thrives without the need for intensive care—no irrigation, fertilization, or pesticides. This makes bamboo an eco-friendly alternative, reducing our environmental footprint.

Where does your bamboo come from?
Our bamboo is sourced from China, where it's grown by local farmers on the edges of their land. This practice provides an additional source of income for them and utilizes space that isn't suitable for traditional crops. The bamboo processing is community-based, with local cooperatives and small pulp factories that minimize the environmental impact usually associated with large-scale industrial processing. This localized approach supports sustainable community development and ensures that large land areas aren't cleared for bamboo cultivation.

Is bamboo toilet paper really better than traditional options?
Yes, for several reasons. Our bamboo toilet paper is both strong and soft, offering a luxurious experience without compromising on environmental values. By choosing bamboo, we avoid the need for tree-based paper, reducing deforestation and the associated ecological impact. Plus, bamboo's rapid growth and minimal care requirements make it a more sustainable and eco-friendly raw material compared to conventional wood pulp.

Compatibility with Composting Toilets and Septic Systems

Will it work with my composting toilet or septic tank?
Yes, indeed! Our toilet paper is a dream come true for both composting toilets and those finicky septic systems. We've put our products through the wringer (not literally, of course) to ensure they play nice with your eco-friendly setups. They disintegrate so smoothly, you'd think they were made for it. Remember, though—let's not get too overzealous and flush a whole roll at once. Our planet loves enthusiasm, but your plumbing might not.

What if my system is super picky?
Got a septic system with a personality? We get it. While our toilet paper is designed to be a team player, it's always a good idea to double-check with your system's maker if it has specific preferences, like a fondness for 2-ply over 3-ply. Systems are as unique as the people using them, after all.

Is Our Toilet Paper Really That Expensive?

Think our TP is a budget-breaker? Think again!
We're here to bust the myth that eco-friendly has to mean wallet-unfriendly. While it might seem like our rolls are pricier at first glance, it's all about getting into the nitty-gritty of toilet paper economics.

Many brands talk about cost per roll, but that's a bit of a magician's trick when their rolls are on the skimpy side. We pack our rolls with at least 370 sheets, so while the sticker price might appear higher, the value is actually in the volume.

Let's break it down with some TP math:
To figure out the real deal, here’s a simple formula: Total price / Number of rolls / Number of sheets per roll x 100. For instance, if you grab 48 rolls of our Bamboo TP for $79, the math goes like this: 79 / 48 / 370 x 100 = roughly 44 cents per 100 sheets.

The Bottom Line?
By this calculation, our Bamboo TP costs about 44 cents per 100 sheets, making it no more expensive than the leading brands like Charmin. This isn’t just toilet talk; it's based on a detailed analysis, looking at the top 100 toilet paper products across the US. So, when you switch to our toilet paper, you can save the planet without spending an extra penny. Now, isn’t that a relief?

Why Wrap Each Roll Individually?

Keeping it clean and eco-friendly:
At first glance, individual wrappers on our toilet paper might seem a tad extra, but there's method to our paper madness. We need to protect our rolls from moisture and ensure they stay hygienic until they make their grand entrance in your bathroom. 🧻

Why not bundle them up?
We considered bundling our rolls, but to keep six rolls snug and safe, we'd need to use much thicker paper. When you crunch the numbers, the paper used to wrap six rolls individually vs. a six-pack is pretty much the same, weight-wise. Plus, encasing all 48 rolls in plastic was never an option for us – we're all about reducing that kind of footprint.

A deeper dive into our decision:
This isn't just about wrapping paper; it's about our commitment to sustainability. Our products – from the tissue to the core to the carton – are all paper-based. We figured out that wrapping our rolls increases our paper usage by about 1%. So, we made a clever tweak: we slimmed down our roll width to 100mm. This not only compensated for the extra paper but also made us feel good about adding a little more to ensure each roll reaches you in tip-top shape.

But there's more to the story:
Our individual wraps aren't just practical; they're also a hit online and look pretty darn cute, if we do say so ourselves. They catch the eye, spark joy, and spread the word about our mission far and wide on social media, thanks to our fabulous community. Every picture shared, every roll gifted, amplifies our message and helps us support our non-profit partners in water and sanitation projects.

And after you've enjoyed the roll?
Those wrappers aren’t just for looks; they're fully recyclable or can be repurposed in creative ways. So, next time you admire our individually wrapped rolls, remember they're a small, but mighty part of our bigger mission to do good for the planet and our communities.

Can I Get Free Samples?

The Challenge of Sample-Sending:
Oh, how we wish we could magically teleport rolls of our eco-friendly TP right into your hands for a trial run! But, reality check: trying to fit a full-sized roll into an envelope is as comical as it sounds (and trust us, we've gotten some pretty curious stares attempting just that).

Why It's a Bit Tricky:
Our logistics are a whirlwind of efficiency - our products journey from factories, sail across seas in massive containers, and land in warehouses around the globe. This setup, while great for getting our TP into stores and homes efficiently, means snagging a single roll or a tissue box for sample purposes is a logistical puzzle we haven't quite solved.

But Here's the Silver Lining:
We stand so firmly behind the loveability of our toilet paper that we've put our money where our mouth is with a 100% satisfaction guarantee. If your experience is anything less than fantastic, we're here to make it right with a full refund. No hard feelings, just our confidence that you and your bum will be over the moon with our TP.

So, while we can't send samples floating your way, we invite you to dive in and give our products a try. Your purchase is risk-free, and who knows? You might just find your new bathroom bestie. Plus, every roll you use is a high-five to the planet. 🌍

Guarantee

Our "Love it or Your Money Back" Guarantee

100% Satisfaction, Guaranteed:
We're pretty confident you're going to fall head over heels for our toilet paper. After all, what's not to love about doing good for the planet and enjoying top-notch quality at the same time? But hey, we get it – sometimes things don't quite click.

Here's our promise to you:
If you're not absolutely delighted with your purchase, for any reason at all, we've got your back. Simply reach out to us within 30 days of receiving your order (yes, make sure it's something you've bought directly from our website), and we'll arrange a free return and give you a full refund.

No hoops, no hurdles:
No need to jump through any hoops or answer a quiz on why it wasn't a match made in bathroom heaven. We're all about making this as smooth and hassle-free as possible.

Why we do this:
Because we believe in our product and we believe in making YOU happy. It's all part of our commitment to ensure that every interaction you have with us leaves you feeling great. Not just about the toilet paper, but about being a part of something bigger. So, go ahead, give us a try – because when we say "Love it or your money back," we mean it.

Purchasing

How Our Subscriptions Keep You Stocked

Wave Goodbye to TP Emergencies:
Let's face it, running out of toilet paper can turn an ordinary day into a plumbing pandemonium. That's why we've introduced our foolproof subscription service for 24 and 48 roll packages. Sign up, set your schedule, and sit back—let us handle the rest.

Easy-Peasy Subscription Setup:
Ready to banish TP shortages for good? Here's how:

  1. Hit 'Subscribe' on your chosen product page.
  2. Choose how frequently you'd like your delivery. (Yep, you can tweak this anytime!)
  3. Add it to your cart, and voilà, you're on your way to a worry-free washroom.

But wait, there's more!
Once you're part of our subscriber family, why not sprinkle some extra eco-friendly magic into your routine? Add paper towels, tissues, or our dream cloths to your regular orders or as a one-off indulgence.

Not Sure About Shipping Frequency?
Here's our guide to keeping you well-stocked, customizable to your household size. Remember, adjustments are just a few clicks away:

  • 1-2 people: Opt for 48 rolls every 5 months or 24 rolls every 3 months.
  • 3-4 people: 48 rolls every 4 months or 24 rolls every 2 months fits the bill.
  • 5-6 people: Keep things flowing with 48 rolls every 3 months or 24 rolls every month.

Stay in Control:
We're all about flexibility. Expect a friendly heads-up email 3 days before each billing cycle. Need to make changes? Your online account is your command center—postpone, tweak, or beef up your delivery to match your needs.

With our subscriptions, you're not just keeping your bathroom stocked; you're joining a movement of convenience, care, and conservation. Welcome aboard!

Accepted Payment Methods

Curious About How You Can Pay?

Whether you're making a one-time purchase or setting up a subscription to never face a TP crisis again, we've got a variety of payment options to make the process seamless. For detailed steps on updating your credit card for subscriptions, don't forget to check our 'Managing Your Subscription' section.

For One-Time Purchases:

  • Visa (Credit & Debit Card)
  • Mastercard (Credit & Debit Card)
  • American Express (Amex)
  • Discover
  • JCB
  • Diners Club
  • Apple Pay
  • Shop Pay

For Subscription Orders:

  • Visa (Credit & Debit Card)
  • Mastercard (Credit & Debit Card)
  • American Express (Amex)
  • Discover
  • JCB
  • Diners Club
  • Apple Pay
  • Prepaid Cards

What About PayPal?
We hear you! While we're fans of convenience, we're not offering PayPal at the moment. The reason? PayPal's merchant fees are a tad higher than what we'd like, especially when we aim to keep our operational costs down. This approach helps us maximize the donations we funnel towards our non-profit partners, which is at the heart of why Paws & Rolls exists. So, by choosing any of the above payment methods, you're helping us make a bigger impact in the lives of animals and the environment. And for that, we're incredibly grateful! 🐾

Gifting Paws & Rolls

Gifting Paws & Rolls

Thinking of Spreading Some Animal-Loving Joy?
Absolutely, and we encourage it! Sending Paws & Rolls as a gift is as simple as pie. When you're checking out, just put in the name and address of the lucky recipient to have a physical box of our sustainable goodness, aimed at supporting animals, delivered straight to their doorstep.

A Little Tip:
Remember to use your own email address during the process. That's where we'll be sending the order confirmation and tax invoice. This way, you can keep the gift a surprise and manage the details seamlessly.

Gifting Paws & Rolls isn't just about giving a present; it's about sharing a commitment to our furry friends and the planet they inhabit. Go ahead, make someone's day a little brighter—and more compassionate!

Seeing Double Charges? Here’s Why

Noticed Two Charges on Your Card? No Panic Needed!

Navigating the maze of online banking can sometimes feel like deciphering an ancient script, but we're here to shed some light on a common query: double charges. Before you worry, let's dive into why this happens and what it really means.

Here’s the Scoop:
Upon placing an order with Paws & Rolls, our trusty payment processor, Stripe, performs a quick financial check-up. This is like Stripe politely knocking on your bank's door to see if the funds are home. This process, known in the finance world as an authorization request, might show up as a pending charge on your statement. This is Stripe's way of making sure everything's good to go before we proceed. Typically, this pending status is short-lived, vanishing within a few hours, though it can take up to seven days to clear.

Why You Might See Double:
In most cases where customers spot two charges for one order, it's a mix of the initial authorization request (the bank's temporary bookmark) and the actual successful charge sailing through. If one charge is tagged as pending or on-hold, it's your cue to kick back and relax. Your bank's just doing its thing, and that temporary charge will soon vanish back into your account's ocean of funds.

Still Seeing Double After Seven Days?
If your account's playing a prolonged game of "pending charge limbo," reach out to us. We're here to help untangle any knots and ensure your banking journey with Paws & Rolls is smooth sailing.

Referral Program

Spreading the Word About Paws & Rolls? Let’s Make It Worth Your While!

If you've been raving about Paws & Rolls to anyone who’ll listen, we've got some exciting news for you! Sharing your love for our eco-conscious, animal-supporting mission can now earn you (and your friends) some sweet rewards. Who said doing good doesn't pay off?

Here’s How It Works:

  1. Invite Your Circle: Log into your account and head over to the referral section to grab your unique referral link. You can find it by:
  2. Share the Love: Email your link, post it on social media, or get creative with how you spread the word.
  3. Enjoy Mutual Benefits: When your pals use your link, they’ll get $10 off their first purchase (with a minimum spend of $48). After their purchase is confirmed, you’ll receive an email with a $10 off coupon for your next order.

Having Trouble with Your Discount?
Ensure the following to smooth out any hiccups:

  • Your friend used your referral link.
  • The $48 minimum spend requirement was met.
  • If your reward seems delayed, their order might still be processing.

Claiming Your Reward:
Ready to cash in on your good karma?

  • Look for our email with the subject “Congrats! You've earned $10 at Paws & Rolls.”
  • Hit “Redeem now” to be whisked away to our site, where you can pick your products (remember the $48 minimum spend).
  • Your discount should magically apply at checkout—easy peasy!

Please Note:

  • Discount codes are exclusive and can’t be combined.
  • If you're a subscriber, check our 'Managing Your Subscription' guide to redeem your code.

By joining our Referral Program, you’re not just getting a great deal; you’re helping us spread the word and make a bigger impact in animal welfare and environmental sustainability. Let the good times (and rolls) roll!

How to Use Your Discount Code

Ready to Save? Here’s How to Use That Discount Code!

Celebration time! You’ve got a discount code, and it’s about to make your shopping experience even sweeter. Whether you’re subscribing for the first time or stocking up on your favorites, here’s what you need to know to make those savings rain.

Applying Your Discount:

  1. At Checkout: Look for the 'gift card or discount code' box on the right side of the checkout page. It’s your key to savings city.
  2. On Mobile Devices: If you're on a smaller screen, tap on 'Show order summary' to reveal the secret passage (a.k.a. the discount code box).

Encountering Hiccups?
Every code is a unique snowflake with its own set of rules—like minimum spends, first-time subscriptions, expiry dates, and such. If your code’s being a bit stubborn, double-check the terms where you found it (on our site, via email, or that exclusive link we sent).

If Things Still Aren’t Adding Up:
Got the right code, met all the conditions, but facing an error? Reach out with the code, its origin story, and the error message. We’ll dive into detective mode and help sort it out.

Just Remember:

  • One discount code per order, please. Our system can’t juggle multiple codes at once.

By taking these steps, you’re on your way to enjoying eco-friendly, animal-supporting products at even better prices. Happy shopping!

Protecting Your Personal Information

Serious About Security, Despite Our Playful Name

At Paws & Rolls, our unique name might bring a smile to your face, but when it comes to safeguarding your personal information, it's all business. We're as committed to protecting your data as we are to supporting animal welfare and environmental sustainability.

Here’s How We Handle Your Data:

  • Privacy Policy Compliance: Every piece of personal information you entrust us with is handled in strict accordance with our Privacy Policy, ensuring your data is treated with the utmost respect and confidentiality.
  • Security Measures: We adhere to widely recognized industry standards for data protection, applying encryption and password protection to safeguard your personal information from the moment you submit it, during its transmission, and once it's securely stored in our systems.

A Note on Internet Security:
While we employ industry-standard technology and practices to protect your information, it's important to note that no method of electronic transmission or storage is 100% impenetrable. We strive to use commercially acceptable means to protect your personal information, but absolute security cannot be guaranteed.

Rest assured, we're continuously evaluating and updating our security practices to ensure your data is as secure as possible. Your trust is invaluable to us, and we're dedicated to maintaining it through transparent and secure data handling practices.

Your Privacy Rights with Paws & Rolls

Your Privacy, Our Priority

At Paws & Rolls, we're all about making the world a better place—one roll at a time. But when it comes to your personal information, we're not just about play; we take our responsibilities extremely seriously. Your trust means the world to us, almost as much as the world itself!

How We Protect Your Information:

  • No Compromise on Security: From the get-go, our team is trained in the art of privacy and data protection. We've set up robust policies and safeguards to ensure your personal details are always kept under wraps, just like our eco-friendly toilet paper.
  • Global Standards, Personal Touch: Although we operate on a global scale, we adhere to the strictest privacy standards out there, using the General Data Protection Regulation (GDPR) as our guiding star. This means we're committed to protecting your data with the utmost care, no matter where you are.

Your Rights, Our Duties:

  • Transparency: Just like we're clear about our mission to save trees and support animals, we're equally transparent about how we use your data.
  • Access and Control: Want to see the data we have on you? Need to make a change? Consider it done. Your right to access, rectify, or even erase your data is paramount.
  • Choice: Not keen on us processing your info? You have the right to opt-out. Plus, if you want a copy of your data to take elsewhere, we'll make it happen.
  • No Hidden Tricks: Our Privacy Policy is like an open book, available right in our footer. It's your go-to guide for all things privacy at Paws & Rolls.

Special Note to Our California Friends:
We respect your privacy choices under the California Consumer Privacy Act (CCPA). Want us to hold off on sharing your info for personalized ads? Just click the ‘Do Not Sell My Personal Info’ link on our site.

Here to Help:
Got questions or want to exercise your privacy rights? Shoot us an email at privacy@pawsandrolls.com. Just like our rolls support a good cause, we’re here to support you.

Remember, at Paws & Rolls, your privacy is just as important as our mission to help the planet and our furry friends. Together, we can make a difference, safely and securely. 🌍❤️🐾

Keeping Your Credit Card Safe

No Creepy Crawlies in Our Checkout Process!

The mere mention of credit card fraud sends shivers down our spines—yikes! Rest assured, safeguarding your personal and payment details is a top priority at Paws & Rolls. We're here to keep the heebie-jeebies at bay, so you can shop with peace of mind.

How We Lock Down Security:

  • Partnering with the Pros: All payment processing is handled by Stripe, a heavyweight champion in the world of online payment platforms. With security as their mantra, they ensure your transactions are snug as a bug in a rug.
  • Privacy First: Our team doesn’t get a peek at your credit card details; that’s a boundary we don’t cross. Stripe keeps your payment information under lock and key, adhering to the highest standards of security.

Want the Lowdown on Stripe's Security?
While we handle the eco-friendly products and ensure a portion of your purchase goes to animal welfare, Stripe handles the nitty-gritty of keeping your transactions secure. For a deep dive into how they protect your details, their security measures are an open book.

Shop Without the Shudder:
So, go ahead, stock up on your favorite Paws & Rolls products with confidence. Our mission to do good for the planet and our animal pals is matched only by our commitment to keeping your shopping experience safe from spooky surprises.

Delivery

When Will Your Order Pounce on Your Doorstep?

In these times, with more of us turning our homes into our everything-spaces, delivery services have become our lifelines. This surge in home deliveries is stretching courier and delivery networks thin, as they juggle skyrocketing demand with the well-being of their teams.

Here's the current scoop on your Paws & Rolls delivery:

  • A Little Patience, Please: Our warehouse crew and delivery partners are navigating through delays. They're doing a heroic job balancing health, family, and the mission to get your orders to you.
  • Tracking Your Pack: Keep an eye on the tracking link we send in your order confirmation email. It's the best way to track your order's adventure through the delivery network.
  • Expected Arrival: We're aiming for a 2-7 business day delivery window. But remember, we're all in this together, adapting to an ever-changing situation.

A Note on Larger Orders:
For those big orders that come in multiple parcels, don't be surprised if they arrive separately. Given the extra pressure on delivery networks, we're seeing a 2-10 business day window for all items to reunite at your door. If there's a longer pause between deliveries, just let us know. We're here to track down any stray parcels.

We're incredibly thankful for your support and patience. Your understanding during these times helps us continue our commitment to animal welfare and ensures your purchases contribute to a greater cause.

How to Track Your Paws & Rolls Order

Eager to Meet Your Order? Here's How to Keep Tabs on It:

Once your order is on its way, you'll receive an email from us that's your golden ticket to tracking its journey. This email includes a link that leads you directly to a dedicated tracking page, designed just for your order. It's here you'll find all the details: origin, carrier, pickup date, item count, and the latest updates on its whereabouts.

For Our Registered Pack Members:

  1. Sign In: Head over to your Paws & Rolls account.
  2. History Dive: Click on "Order History" to find your past moves for the planet.
  3. Track it Down: Select the tracking link for your order to see its progress towards your doorstep.

Paws & Rolls Guests, You're Included Too:

  1. Check Your Email: Locate the shipping confirmation email we sent you.
  2. Follow the Trail: Click the tracking link to view your order's current location and status.

Missed Your Delivery?
If your delivery slipped through your paws, don't fret. Take a peek at our article on unsuccessful deliveries for a guide on what to do next.

Can't Find Your Tracking Number?
In the event the carrier's website seems lost or you haven't received a tracking number, breathe easy—our team's got the scent. Reach out to us, and we'll sniff out your order's status. Shipping concerns? Let us carry that load for you.

Please Remember:
The current surge in homebound shopping is putting couriers and delivery networks under significant pressure, striving to deliver promptly while keeping their teams safe. This might mean your order could take a bit longer to arrive. We appreciate your patience and understanding as we all navigate these bustling times together.

Our Delivery Reach and Timeline

Eager to Get Your Paws on Our Products? Here's Where We Roam:

Paws & Rolls is on a mission to make a positive impact, from the bustling city streets to the quiet countryside, across the contiguous United States. Our delivery vans are ready to roll, bringing our eco-friendly and animal-loving products right to your door.

Free Shipping and Quick Delivery:

  • Coast to Coast Coverage: If you're within the contiguous United States, you're in our neighborhood.
  • Free Shipping: All orders of $25 or more will find their way to you free of charge. Because we believe doing good for the planet and our animal friends shouldn’t come with extra costs.
  • Timely Arrivals: We aim to have your order delivered within 2-7 days. Our team and delivery partners work diligently to ensure your eco-conscious choices are in your hands as quickly as possible.

Whether you're restocking your supply or trying our products for the first time, we're here to make the process as smooth and swift as a river in the wilderness.

Your support not only helps reduce deforestation and protect wildlife but also brings us closer to a world where sustainability and animal welfare are at the heart of every home.

Navigating Deliveries to PO Boxes, Post Offices, and Parcel Lockers

Special Delivery Instructions for PO Boxes and Post Offices:

Here at Paws & Rolls, we're all about making sure our eco-friendly and animal-supporting products reach you, wherever you are. However, when it comes to deliveries to United States Postal Service locations—including Post Offices, PO Boxes, and Diplomatic Post Offices—we hit a bit of a snag. Our courier partners, with their paws full of parcels, are unable to deliver to these spots. We know, it's a bit of a bummer. 💙

But Here’s the Bright Side:

  • No Need to Wait Around: You don't have to be home to welcome your delivery. If the coast is clear, our drivers will find a secure spot to leave your parcel, ensuring it waits safely for your return.

We understand this might be a slight inconvenience for some of our pack members, and we’re genuinely sorry for any trouble caused. Our aim is to ensure your order reaches you in the most efficient and safe manner, all while keeping the well-being of our planet and its creatures at the forefront.

Thank you for your understanding and for joining us on this journey to make a positive impact.

Hoping for a Specific Delivery Time?

Here's What You Need to Know:

As much as we’d love to accommodate specific delivery windows or pre-delivery calls, our courier partners are zipping around on their routes to bring your Paws & Rolls goodies as quickly as they can. This means they're unable to offer custom delivery schedules or call aheads.

But We’ve Got You Covered:

  • Authority to Leave: To make sure you're not stuck waiting, all orders are sent with an 'Authority to Leave.' So, if you’re out saving the world (or just out and about), our couriers will leave your parcel at your doorstep or another safe spot. This way, you won’t miss out on receiving your eco-friendly and animal-loving products, even if you’re not home to greet them.

We're committed to ensuring your Paws & Rolls experience is as convenient and worry-free as possible. Thanks for your understanding and for doing your part in supporting a greener, more compassionate world. 🌿

What to Do if Your Order Seems to Have Wandered Off

Missing Order? Don't Worry, We're on It:

Discovering your order hasn't made its grand entrance can feel like a raincloud on a sunny day. But fear not, we're here to chase those clouds away and get your eco-friendly, animal-loving products to you pronto.

When Parcels Take Different Paths 📦 💔 📦:
Occasionally, parcels might decide to embark on solo adventures due to space escapades on the truck or a bustling depot dock. If you've noticed only a part of your order has arrived:

  1. Check Your Tracking: Dive into the tracking link we provided. You might find your wayward items listed under a different 'consignment' or 'tracking ID'.
  2. Reunion Time: Those adventurous parcels typically catch up within a day or two, ready to start their life with you.

While our warehouse team does a stellar job at keeping orders together, sometimes the universe has other plans. We're always exploring new ways to keep your order as one big happy family, from depot to doorstep.

If Your Order is Still Playing Hide and Seek:
If it's been over ten business days and your place is still missing its eco-boost, it's time to let us know. We'll jump into action, investigate, and if needed, send a replacement faster than you can say "save the trees!" Leaving you without your TP is where we draw the line—it just wouldn't be right.

Help Us Help You Faster:
When you reach out, having these details ready will speed things up:

  • Your order number
  • Your complete shipping address (don't forget any apartment or unit numbers)
  • Any special instructions that might make your address easier to find for those sometimes-confused couriers

We're here to ensure your journey to a more sustainable, animal-friendly lifestyle is as smooth as our TP. Your support means the world to us, and we're committed to making any mix-ups right.

Handling Damaged Orders

Oh No, Did Your Order Arrive Less Than Purr-fect?

Discovering your eco-friendly and animal-supporting goods have taken a tumble can really dampen the spirit. Though we always aim for perfection, the journey from our door to yours can sometimes be a bumpy ride. Rest assured, we’re here to make things right.

Here’s How We Smooth Things Over:

  1. Quick Replacements: If any item arrives not in the pristine condition we intended, we're on it. We'll arrange for a replacement to be sent your way faster than a greyhound on a mission.
  2. Your Photos Help Us Improve: Snap a picture of the mishap. Your photos are invaluable in helping us sniff out what went awry and how we can prevent future misadventures. Together, we can make our delivery journey as smooth as a well-groomed Labrador.
  3. Reach Out: Email us at help@pawsandrolls.com with your order number and those enlightening photos. Our team is all paws on deck to assist you ASAP!

Mistakes, while rare, give us the chance to learn, grow, and refine our processes. Your understanding and support fuel our commitment to not just resolving issues, but also to our broader mission of protecting our planet and its adorable inhabitants.

Thank you for standing by us as we navigate these occasional bumps. Together, we're not just sending toilet paper; we're making waves for a cause.

Navigating Unsuccessful Deliveries

Missed Connection with Your Delivery? Here’s the Plan:

First off, take a deep breath. We’ve got a few steps to help reunite you with your eco-friendly, animal-supporting goods.

1. Track the Trail: Head over to the tracking link in your shipping confirmation email. This is where the courier updates the journey of your parcel. If it’s headed back to the depot, it’s likely gearing up for another delivery attempt.

2. Delivery Do-Over: Our courier partners typically get back on the road for another try. While it might not be the next day, depend on their local schedule, rest assured, your package and its mission to support a greener, kinder world won’t be left hanging.

Understanding Your Tracking Status:

  • Authority to Leave (ATL): Default if no specific instructions were left at checkout. The courier will seek a safe spot to leave your package if you’re not around. Have a look around your property; it might be playing hide and seek!
  • Card Left: Indicates a missed delivery attempt with details on how to arrange another drop-off. Check your mailbox or entrance area for the card.
  • Incorrect/Insufficient Address: Something was missing or unclear in your delivery details. Please verify your full address, including any apartment numbers or business names.
  • Unsafe to Leave: Concerns over safety or security prevented the courier from leaving your package. Let us know if there’s a better spot or alternative address for delivery.
  • No Access to Leave Card: Physical barriers or safety concerns stopped the courier from delivering or leaving a notice. A different delivery spot or address might be the solution.
  • Refused: The courier reports the delivery was refused. If this wasn’t the case, let’s double-check your details and instructions for the courier.

Next Steps:
If you encounter any of the above scenarios, we’re likely already on the case, working with our courier partners to resolve the hiccup. You might hear from us or them directly to sort things out.

Still Scratching Your Head?
If your tracking updates are as puzzling as a cat’s logic or you’re still waiting on your order, please get in touch. Our team is ready to leap into action, ensuring your path to supporting our planet and its critters is as smooth as possible.

Thanks for your patience and for being an integral part of our Paws & Rolls family. Together, we’re making strides towards a brighter, more sustainable future.

Account

Updating Your Payment Method

Updating Your Payment Method

Need a Payment Refresh? Here’s How:

Keeping your payment method up-to-date ensures your subscription to our eco-friendly, animal-loving products continues without a hitch. Whether your card has expired or you just prefer to switch things up, updating your details is a breeze.

Easy Update Steps:

  1. Log In: Access your Paws & Rolls account and head over to the subscription section.
  2. Payment Details: Spot the 'Payment' section? Great! Click 'Update' to get started.
  3. Refresh Info: Enter your new credit card details and billing address (if it's different from your shipping address).
  4. Confirm: Hit 'Update payment,' and voila! Your future orders will now be charged to the new card.

Ran Into a Payment Snag?

  • Payment Oops: If your payment didn't go through, you'll hear from us via email or SMS. Common culprits include expired cards, insufficient funds, or typos in the card number.
  • Quick Fix: Update your card within 24 hours, and your order should process the next day. Missed the 24-hour window? No worries, we'll attempt the payment again over the next few days.

Effortlessly Managing Your Subscription

Subscription Management at Your Fingertips - Welcome to the Future!

Isn't modern technology just the cat's pajamas? It makes staying on top of your subscription as easy as pie. Whether you're looking to adjust your delivery frequency, take a little break, or just peek at your upcoming shipments, your online account is your command center for all things subscription.

Here's How to Navigate:

  1. Log In to Your Account: Just hit 'Account' to dive in. Not logged in yet? No problem, it’s a quick step to get you there.
  2. Find 'Manage Subscriptions': This is where the magic happens. From here, you can tailor your subscription to fit your life perfectly. Need more rolls? Fewer? It's all just a click away.

First Time Here?

  • Missing 'Manage Subscriptions'? If you've got a subscription but can't seem to find this button, it might be that your account isn’t activated yet. No worries, it’s an easy fix.
  • Account Activation: Just grab the email you used for your original order and create an account with it. Voilà! Your subscription details will magically appear, ready for you to manage.

Hit a Snag?
If the digital gremlins are causing trouble and you’re stuck, reach out to us. We’re here to help sweep away any hiccups and get you back to managing your subscription with ease.

Modern technology has given us a lot to be thankful for, and at Paws & Rolls, we’re making the most of it to ensure your experience is as joyful and hassle-free as contributing to a greener planet and supporting our animal pals should be. After all, changing the world should be fun, right? (Ok, we knew that!)

How to Gracefully Exit Your Subscription

Flexibility Is Our Middle Name

At Paws & Rolls, we're all about bending and flexing to fit into your life, not the other way around. We understand that your needs might change—maybe you've built a fort of toilet paper rolls (we'd love to see that!) or you're just taking a little break.

Whatever the reason, adjusting, pausing, or even bidding farewell to your subscription is as simple and guilt-free as choosing to support our furry and feathered friends.

Here’s How to Say "See Ya Later":

  1. Dive Into Your Dashboard: Log into your account and head over to your subscription dashboard. This is your control room, where you can steer the ship of your subscription as you see fit.
  2. Cancel With a Click: Found the cancellation option? Great! We'll gently ask you for a bit of feedback. Sharing your thoughts helps us grow and improve—it's like planting seeds for future subscribers to enjoy a lush forest.

A Parting Note:
Deciding to part ways with us? We're all ears if there's something we could have done better. Your feedback is like gold dust, helping us refine our journey towards a more sustainable, animal-friendly future. And hey, thanks for giving us a shot and being a part of our mission, even if it was just for a little while. Remember, our door is always open, and our furry friends will always have a wagging tail waiting for you should you decide to return.

How to Access Your Paws & Rolls Account

Your Paws & Rolls account is the go-to place for everything you need to manage your journey with us. From peeking at your order history and shipping details to sharing your referral link, it's all just a click away.

Logging In Is a Breeze:

  1. Spot the "Log In": You'll find it eagerly waiting for you at the top right of our screen.
  2. Enter Your Credentials: Pop in your email and password. No secret handshake required!
  3. Hit "Login": And just like that, you're in the heart of your eco-conscious kingdom.

Trouble Logging In? No Sweat!

  • For the One-Off Order Eco-Warriors: If you've been flying solo with one-off orders and haven't officially joined our pack with an account, no worries. You can create your account here. Just use the same email you've been using to ensure all your heroic eco-deeds are recorded in one place. Can't remember which email you used? A quick search in your email for 'Paws & Rolls' might jog your memory with an order confirmation.
  • For Our Subscription Savers: If you've got a subscription and haven't set up an account yet, fear not. Simply create your account here using the email you dazzled us with at the start. If the right email eludes you, search your inbox for that very first confirmation from us. If you're still at a crossroads, we're here to help guide you home.

Forgot Your Password? We've All Been There:
Resetting your password is as easy as helping the planet with your purchase. Head here to reset, and we'll send an email whisking you off to create a new password.

Smooth Sailing Through Website Hiccups

Stumbling Over a Digital Pebble? Let's Get You Back on Track!

Even in a world where doing good feels as comfy as your favorite pair of socks, technology can sometimes have us scratching our heads. If our website decides to act like a mischievous kitten, here are some tricks to tame it and get you back to browsing our eco-friendly, animal-loving goods in no time.

Try These Quick Fixes:

  • Clear the Decks: Cookies, cache, and history in your browser are like clutter in your home; clearing them out can refresh your space and let everything run smoother. If our website's being finicky, this is a great place to start.
  • Go Incognito: Ever want to explore the world unseen? Incognito mode lets you do just that with our website, minus the heavy load on your browser's memory. It's like a magic cloak for web browsing!
  • Switch Scenery: We all have our go-to browser, but sometimes a change of scenery can do wonders. If one browser isn't showing our site in its best light, another might just give you the VIP tour.
  • Level Up to a Computer: Smartphones are brilliant, but when it comes to web wrangling, the trusty desktop is still king. If your mobile is giving you the runaround, switching to a computer might just be your winning move.

Still Feeling Stuck?
If these tips don't smooth out the bumps, don't fret. Reach out to us at help@pawsandrolls.com. We're here to dive deep into the tech jungle and emerge with a solution to get you rolling again.